Returns Policy

Please read our Returns Policy and contact us if you have any queries. If you received a damaged package or there is an order discrepancy, please call us immediately at 051 294 256 . If possible please provide your order number so we can investigate your issue as quickly as possible.

If, for any reason, you would like to cancel your order and return the unused item(s) for a refund, you must notify us within 14 days of delivery to request an exchange or full refund for the product(s) if they are in the same condition and packaging that the products were received in.

We regret that we cannot offer a refund on open packs or partially used products.
Unfortunately, we are not able to exchange items. If you cancel the order within 14 days of delivery, you are required to pay for the cost of returning the product(s).

Once the product is returned, we will inspect the product and determine if the product is in a resalable condition. We reserve the right to refuse to refund if goods are not returned in a saleable condition or are damaged. Unless faulty, food, personalised gifts or cosmetic products or make up items which have been opened, cannot be refunded. Unless faulty, medicines purchased online, whether opened or unopened cannot be refunded. If you wish to return make up items that you have purchased online then we will accept them back. The items have to be returned in an unopened, unused, resalable condition when you return them. Cosmetics products which have been opened cannot be refunded or exchanged.

Unless faulty, absolutely no returns of undergarments and support stockings, hair
extensions and pierced earrings. Faulty items will be accepted up to the manufacturer’s warranty terms.

Where a refund has been authorised, please allow up to 20 working days for funds to
appear in your account. We will not be held responsible for any delays with funds being credited to your account. If you have received the incorrect order or the product is faulty or damaged when received, the cost of returning the item(s) will be covered by us.

If you cancel the order and return the unused item to us after 14 days of delivery of your order, we cannot refund your purchase.

We value your custom and we will endeavour to resolve all queries as quickly as possible. Please do not hesitate to contact us at 051 294 256  for any queries you may have. This does not affect your statutory rights.

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